Terms of service

Warranty

1. As the manufacturer, we will repair or replace our devices at our discretion for as long as we remain in business. During the first year from the original date of purchase, we will provide free-of-charge repair or replacement for the original owner. If you are not the original owner, please contact us and we will evaluate your situation and provide an appropriate solution.
2. This warranty does not apply to the enclosure, graphics, knobs, hardware (potentiometers, switches, jacks, etc), user error (including but not limited to voltage or wrong polarity damage), or any devices that have been deliberately destroyed or modified by any party other than Vitalka Custom.
3. In the event the device has been resold or has changed ownership (or we have reasonable grounds to suspect as such), the warranty will be considered void, even if the current owner is the one requesting service.
4. For any warranty and out of warranty repair, the owner will be responsible for covering the shipping costs in both directions. At our sole discretion, we may provide a forwarding address within the owner's country of residence to facilitate international shipping.
5. If we provide a cost estimate for the repair, please note that it remains only an estimate and is subject to review and potential adjustment upon the physical inspection of the device once received at our facility.
6. The repaired devices will be shipped back after the owner covers the shipping and repair cost against our invoice. In case the payment has not been done within 3 months of the invoice, we reserve the right to destroy the device without any compensation to the owner.
7. During the repair process, we reserve the right to install upgraded or replacement parts, including the latest specification of the device, up to and including a full PCB replacement, without requiring additional consent from the owner.